- Full time, 37.5 hours
- Fixed term contract
- Richmond upon Thames
- £28,665 per annum
The role
The purpose of the Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support clients, providing a continued and consistent point of contact whilst assisting him/her in navigating the various change pathways available to them. The role focuses on sourcing accommodation pathways, and referrals into various support services that clients may be facing. It is the beginning of assisting clients on their journey from homelessness to independence.
Main role and responsibilities:
- To be responsible and accountable for the effective delivery of high-quality outreach services for rough sleepers, in line with SPEAR’s policies and procedures.
- Provide an effective needs-led service for client’s engagement with SPEAR, to effect sustainable, long term change.
- Conduct regular outreach shifts, in order to identify and contact rough sleepers, carrying out verifications and obtaining information to support their move on.
- Ensure assessments and support services are culturally appropriate and relevant to the Roma community, facilitating their engagement with available resources.
- Establish partnerships with multi-disciplinary teams and agencies, advocating for Roma individuals regarding welfare rights, immigration issues and other support needs as necessary
- Work with allocated clients to assess their needs, refer to appropriate support services, and secure appropriate accommodation
- Assist clients with finances, including benefit claims and debt issues, liaising with appropriate agencies.
- To be responsible and accountable for ensuring provision of advice, support, crisis intervention, and future planning, appropriate to the express needs of service users.
About you
Essential skills, knowledge and experience:
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge
- Develop positive and professional working relationships with clients, in order to facilitate the best possible outcomes, and to address issues of social isolation and exclusion
- Experience of conducting client assessments and interviews and outcome monitoring.
Your benefits
– 34 days holiday (inclusive of bank holidays) increasing with length of service
– Enhanced maternity and paternity leave
– Enhanced occupational sick pay
– Enrolment into our pension scheme after three months’ service
– Yearly eye care vouchers
Your perks
– 24-hour access to confidential counselling services (EAP)
– Free staff wellbeing sessions
– Flexible working
– Free moving house day
– Staff interest-free loan and season ticket loans
– Cycle to work scheme and free parking at some sites
Once you join us, you will be eligible for a whole host of benefits. Need a day off to move house? We can do that. Want to be out in nature every day and cycle to work? No problem. Need to know you’ll be financially secure whether you’re sick, having a child, or simply in the future? We’ve got that covered with sick pay, parental leave, and a great pension scheme.
We will also ensure your mental wellbeing can be your number one priority through access to a confidential counselling service, so you can go home every day, knowing your hard work is helping some of those most marginalised in society move from homelessness to independence.
SPEAR welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion or sexual orientation.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION
